Gone are the days of manually logging into separate platforms to manage guest communication. With our latest update, hotels using our channel manager can now effortlessly view and respond to all Expedia guest messages directly within the system itself.
Guest engagement is a crucial aspect of hotels. Earlier, our hotels were finding it difficult to check and respond to messages from their Expedia guests. With this enhancement, hotels can now easily see the messages sent by their guests from Expedia and respond to them directly from our channel manager. To access the guest message screen, please click on the Notification icon and select the guest/channel message option. Then select the channel as “Expedia” in order to see the messages received from your Expedia guests.
This enhancement streamlines workflows and elevates guest service strategies in several ways:
- Save Valuable Time: By eliminating the need to switch between platforms, all guest communication is centralized within eZee Centrix, saving valuable time for hotel staff.
- Boost Guest Satisfaction: Faster response times lead to happier guests and potentially improved online reviews, ultimately boosting guest satisfaction.
- Drive Guest Loyalty: Direct communication fosters trust and encourages repeat bookings, building stronger connections with guests.
- Personalize Every Interaction: Engage with guests on a more personal level, allowing hotels to tailor their experience and exceed expectations.
Below is the snapshot showing how the messages will be visible to our hotels and how they can reply to them.
To know more about how to use it, please reach out to our support team.