Currently, our system allows Travel agent commission posting on checkout only. We don’t have any provision in the system to process TA Commissions for the below cases.
1) Upon client request, account managers import bookings in past dates and if those are added without travel agents and later users add TA on bookings post-checkout, then commissions are not posted for those bookings.
2) Clients may forget to add TA while taking bookings and after the guest checks out, this fact comes to their attention and then they manually add TA, but commissions will not be posted in this case.
3) Hoteliers are not aware of commission posting when they enroll with PMS. So in some cases after using our system for some days, they realize or upon guiding by our support, they start following the same. But to settle down accounts, sometimes, they request to add commission for past checkout bookings.
4) Mistakenly front office users voids posted commissions and then requests us to post commission with either the same TA or changed TA.
To solve the above cases, we are introducing a new facility to post pending travel agent commission. We are providing this feature in Cashiering -> Cashiering Center.
How will this work?
When a user selects a Travel agent from Action, a new checkbox Pending Travel Agent Commission will appear.
When the user selects a particular travel agent and checks the Pending Travel Agent Commission, then all pending postings of that selected travel agent will be listed.
Note: Checkbox will be displayed only when the user selects a Travel agent.
Post Commission button will help you to post all checked booking commissions to be posted in a single click.