Making Support Easier for You
We believe that every customer query deserves prompt attention and clear resolution. Our goal is to ensure that no concern goes unheard and that every user gets the right support at the right time. By enhancing the way support is accessed, we’re making it easier than ever for customers to connect with us and get the help they need, without delays or confusion.
We have introduced a new feature called “Help Yourself”, aimed at delivering a more unified and intuitive customer support experience. As part of our ongoing effort to simplify how users access assistance, we have consolidated support options into a single, centralized location.
Within the “Help Yourself” section, users will now find two clearly defined support categories: Product Support and Billing Support. This categorization enables users to quickly identify and navigate to the specific type of help they need, without confusion or unnecessary steps.
How it Works
Accessing the Help Yourself feature is quick and easy. Just follow these simple steps:
- Log in to eZee Absolute PMS.
Start by logging into your eZee Absolute PMS account as you normally would. - Locate Your Hotel Name in the Top Corner.
In the upper-right corner of the screen, you’ll see your hotel’s name or profile section. - Click and Select “Help Yourself.”
Click on the hotel name dropdown and select the “Help Yourself” option from the menu. - Choose the Appropriate Support Option.
You’ll now see two support categories:
Product Support: For queries related to system usage, features, or operational issues.
Billing Support: For questions about subscriptions, invoices, payment methods, or charges. - Get Directed to the Right Support Page.
Based on your selection, you will be redirected to the respective support portal where you can:
Search FAQs and articles
Submit a support ticket
View past tickets or contact the team
Product support
User who have queries related to their daily operations, such as issues faced while managing reservations, front office tasks, housekeeping, or reporting, can click on the Product Support option. This also includes questions or requests related to feature enhancements, system performance, and usability improvements. Upon clicking, users will be redirected to the eZee Product Support page, where they can find helpful resources, submit support tickets, or connect with the support team
Link:- https://yanoljacloudsolution.freshdesk.com/en/support/solutions
Billing Support
Users who have queries related to billing, invoices, product subscriptions, payment methods, renewal cycles, or account charges can easily get assistance by clicking on the Billing Support option. This includes help with understanding your billing history, updating payment details, resolving invoice discrepancies, or managing subscription plans. Once clicked, users will be redirected to the official eZee Billing Support page, where they can access relevant information or reach out to the support team for quick resolution. This menu is exclusively available to our direct customers.
Link:- https://ezeetechnosysrelations.freshdesk.com/support/home
Get the most out of the ‘Help Yourself’ feature:
- Users no longer need to search in multiple places — all support options are now available in one easy-to-access location.
- Faster Issue Resolution:- By clearly categorizing Product and Billing Support, users can quickly find the right support path, reducing wait times and confusion.
- Round-the-Clock Availability:- Support resources such as FAQs, solution articles, and ticket submission are available 24/7, helping users even outside business hours.
- Clear Distinction Between Support Types:- Separating product-related and billing-related queries ensures that users are directed to the right support team, improving response quality and relevance.
If you have any suggestions/feedbacks/comments about this enhancement or our product, do reach out at “product@ezeetechnosys.com”.